Return Policy
Will I have to pay return & handling fees?
We offer an optional checkout add-on called Returns Protection, which provides access to prepaid returns for a small fee. When added to your order, Returns Protection gives you added flexibility and convenience on eligible returns, including:. Please
Are there any exclusions from the returns policy?
The following items are not eligible for return:
Will you refund my shipping fees if I make a return?
When you place an order with us, your original shipping fee covers both the cost of shipping and the handling of your order. As a result, this fee is non-refundable if you choose to return your items. We understand this may be disappointing, however
I have a faulty item, what should I do?
We’re genuinely sorry to hear that you’ve received a faulty item. We understand how disappointing this can be, and we always aim to deliver products that meet the highest standards of quality. If your order is within 30 days of delivery, please lodge
Can I return sale items?
Sale items can be returned unless they are marked as Final Sale, in which case they are not eligible for returns, store credit, or exchange. If an item is marked as Final Sale, this will be clearly noted at the time of purchase and during checkout. I