Return Policy

Are there any exclusions from the returns policy?

The following items are not eligible for return:

Can I return for a refund?

As of August 4th 2025, customers who have placed orders with CSB are eligible for a refund for their items which is subject to a handling fee. Lodge your order number and email address via our return portal here. Select the items you are returning a

Can I return sale items?

Sale items marked as final sale are not eligible for returns, store credit, or exchanges. If you receive an incorrect or faulty sale item, please contact us at [email protected] with a photo attached.

Will you refund my shipping fees if I make a return?

Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items. Additionally, we are unable to reimburse any duties or taxes incurred on your o

I have a faulty item, what should I do?

We are genuinely sorry to hear that you have received a faulty item. We understand how disappointing it can be, and we always aim to provide top-quality products. However, despite our best efforts, sometimes issues can slip through due to the scale o

CSB Return Policy

Products purchased via shopcsb.com are eligible for exchange, store credit, or refund for up to 30 days following the delivery date. We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small r