Return Policy

Booking a Return

Return Processing & Shipping

Click 'Chat' to start a conversation with us

Click 'Contact us' to submit a contact form

CSB Help Centre

Returns

CSB Returns Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Can I return sale items?

Warranty Policy

Why can’t I return my item?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if my card has been cancelled and I’m waiting for a refund?

I don’t have a printer to print my return label, what should I do?

Can I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

I sent my return without using the Returns Portal — what do I do?

My return has been delivered — when will I receive my refund, exchange, or store credit?

Can I combine multiple returns into one package?

I accidentally returned a non-CSB item — what happens now?

How do I find my return label?

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Order Assistance

Shipping Locations & Timeframes

Tracking, Delays & Lost Parcels

Delivered, Missing or Returned Orders

Can I change my shipping address after placing an order?

Will I need to pay duties and taxes on my international order?

New Zealand: Low-Value Goods Levy

Shipping & Delivery

What is the CSB Rewards Program?

How do I earn and track my CSB Rewards points?

How do I redeem my CSB Rewards points and discounts?

Why are my rewards points missing or not working?

Do CSB Rewards points expire or transfer between currencies?

How do I leave a review for rewards?

How do CSB Birthday Rewards work?

CSB Rewards

Which CSB fabric is right for me?

How do I find the right size?

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

What crops do you suggest for a larger bust?

How do I wash & care for my CSB items?

Are CSB fabrics sweat proof?

Product & Sizing

What is a pre-order?

How do pre-orders work?

Can I change or cancel my pre-order?

What happens if my pre-order is delayed?

Can I return my pre-order?

Pre-Orders

Can I use more than one discount per order?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Discounts & Promotions

How do I download the CSB app?

How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

Accounts & Checkout

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

Marketing, Collaborations & Events