Will I have to pay return & handling fees?Updated an hour ago
We have recently introduced an optional add-on at checkout ‘Pay for Free Returns & Refunds’ that allows you to unlock free returns and refunds for a small fee.
By adding this to your order, you’ll gain added flexibility and convenience when returning eligible items, such as:
Free return shipping
Refund, Exchange or Store credit
No hidden return handling fees
Please note, store policies may exclude certain items from this service, such as items that are final sale.
Not all countries are eligible to opt in for 'Pay for Free Returns & Refunds', we apologise for any inconvenience caused. We are unable to provide return label for these locations, in which case, you will need to return the parcel with your own shipping provider. You can read more information here.
If you have not opted for ‘Pay for Free Returns & Refunds’ at checkout you will be subject to the following handling fees for returns:
Australia | Singapore | New Zealand | Rest of World* | |
PrePaid Return at Checkout | $2.98 AUD paid at checkout | $2.98 AUD paid at checkout | $2.98 AUD paid at checkout | Not available |
Exchange – Same Item Different Size | FREE | Not available | ||
Exchange – Different Item (Shop Now) | $5 AUD deducted from refund | $6 AUD deducted from refund | $7 AUD deducted from refund | Not available |
Store Credit | $5 AUD deducted from refund | $6 AUD deducted from refund | $7 AUD deducted from refund | $5 AUD deducted from refund |
Refund | FREE Only available to customers who have paid for pre-paid returns & refunds | Not available | ||
*Rest of World countries here