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Sale items can be returned unless they are marked as Final Sale, in which case they are not eligible for returns, store credit, or exchange.If an item is marked as Final Sale, this will be clearly noted at the time of purchase and during checkout.If you believe your item is faulty, please refer to this article for full details on how to proceed and the available options: <a href="https://help-apac.shopcsb.com/en-US/i-have-a-faulty-item-what-should-i-do-1829414">here</a>

Sale items can be returned unless they are marked as Final Sale, in which case they are not eligible for returns, store credit, or exchange. If an item is marked as Final Sale, this will be clearly noted at the time of purchase and during checkout. I

Can I return sale items?

Returns & Exchanges

Return Policy

CSB Returns Policy

Warranty Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Why can’t I return my item?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if my card has been cancelled and I’m waiting for a refund?

I don’t have a printer to print my return label, what should I do?

Can I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

I sent my return without using the Returns Portal — what do I do?

My return has been delivered — when will I receive my refund, exchange, or store credit?

Can I combine multiple returns into one package?

I accidentally returned a non-CSB item — what happens now?

How do I find my return label?

Return Processing & Shipping

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Order Assistance

Can I use more than one discount per order?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Discounts & Promotions

Shipping Locations & Timeframes

Tracking, Delays & Lost Parcels

Delivered, Missing or Returned Orders

Can I change my shipping address after placing an order?

Will I need to pay duties and taxes on my international order?

New Zealand: Low-Value Goods Levy

Shipping & Delivery

What is the CSB Rewards Program?

How do I earn and track my CSB Rewards points?

How do I redeem my CSB Rewards points and discounts?

Why are my rewards points missing or not working?

Do CSB Rewards points expire or transfer between currencies?

How do I leave a review for rewards?

How do CSB Birthday Rewards work?

Rewards & Loyalty

Which CSB fabric is right for me?

How do I find the right size?

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

What crops do you suggest for a larger bust?

How do I wash & care for my CSB items?

Are CSB fabrics sweat proof?

Product

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

CSB in Miami Pop Up T&C's

Marketing, Collaborations & Events

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How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

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Accounts & Checkout

Can I return sale items?Updated 15 days ago