Shipping & Delivery
Shipping Locations & Timeframes
Orders placed by 12:30 PM AEST from Monday to Friday (excluding public holidays) will be dispatched on the same day. Orders placed after 12:30 PM AEST or over the weekend will be dispatched on the next business day. Please note that during national/p
Tracking, Delays & Lost Parcels
Once your order has been dispatched, you’ll receive a tracking number via email. You can also track your order anytime by logging into your CSB account and viewing the My Orders section. Delivery delaysWhile we always aim for fast delivery, carrier d
Delivered, Missing or Returned Orders
My order says delivered, but I can’t find itIf your tracking shows as delivered but you can’t locate your parcel, we recommend:. Checking around your property, mailbox, safe places, reception areas, or mail rooms. Asking household members or neighbou
Can I change my shipping address after placing an order?
We offer a 30-minute edit window after checkout, where you can make changes to your order directly through your order confirmation email. As our warehouse team works quickly to dispatch orders, we’re unable to guarantee any changes outside of this wi
Will I need to pay duties and taxes on my international order?
If you’re ordering from outside of Australia, your parcel may be subject to customs clearance, import duties, and taxes once it arrives in your country. These charges are set by your local customs authority and are outside of CSB’s control. Please ke
New Zealand: Low-Value Goods Levy
Starting April 1st 2026, low-value goods (NZ$1000 or less) shipped to New Zealand will have a $2.15 fee per shipment. The fee is applied per shipment, so if you receive multiple parcels, the levy may appear on each one. This small fee is set by the l