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Starting&#xA0;April 1st 2026, low-value goods (NZ$1000 or less) shipped to New Zealand will have a&#xA0;$2.15 fee per shipment.The fee is applied per shipment, so if you receive multiple parcels, the levy may appear on each one.This small fee is set by the local government to cover Customs and MPI checks and is not a cost associated with CSB.&#xA0;This fee will be charged by your courier at or after delivery.For more information, you can read the official guide&#xA0;<a href="https://www.customs.govt.nz/customs-information-and-legislation/goods-levies/goods-levies-2026-changes" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

Starting April 1st 2026, low-value goods (NZ$1000 or less) shipped to New Zealand will have a $2.15 fee per shipment. The fee is applied per shipment, so if you receive multiple parcels, the levy may appear on each one. This small fee is set by the l

New Zealand: Low-Value Goods Levy

Shipping & Delivery

CSB Returns Policy

Are there any exclusions from the returns policy?

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Return Policy

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Exchanges

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Return Processing & Shipping

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Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

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How do Afterpay/Paypal pay in 4 refunds work?

How do I process a return using the CSB app?

Booking a Return

Returns & Exchanges

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I made a mistake on my order, can this be updated before it ships?

Why is my CSB gift card showing as invalid?

Does CSB have physical stores?

Can I have my parcel redirected to a different address?

Why does an item shows as sold out before launch?

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Will I be charged Duties and Taxes on my CSB order?

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What is your shipping policy?

My parcel was returned to sender, what should I do?

My tracking has not updated and my parcel is delayed?

I ordered via ShopApp and it says my order is still "Ready to ship"?

What should I do if I’ve entered the wrong shipping address?

I think the courier has lost my order, what should I do?

Shipping Disruptions - 2026

Do my rewards points expire?

My rewards points disappeared, how can I retrieve it?

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My rewards code will not apply to my cart?

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Do I get a birthday reward?

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How much do I have to spend to maintain my rewards level?

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How does the referral program work?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

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Rewards & Loyalty

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

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What is the difference between your black leggings/shorts?

What is the Fade fabric?

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Where are your products made?

Our Fabrics

Do you have a size guide?

What is Rachel Dillon's CSB size/measurements?

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What is the length of your leggings?

What crops do you suggest for a larger bust?

Sizing

Product

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Brand Partnerships with CSB

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Can I change the currency?

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Accounts & Checkout

New Zealand: Low-Value Goods LevyUpdated 10 minutes ago