Order Assistance
Can I cancel my order or make changes after it’s been placed?
If you need to make changes to your order, we recommend doing so as soon as possible. You’ll have a 30-minute window after placing your order to make updates. During this time, you can use the “View or Edit Order” link in your confirmation email to u
Can I have my parcel redirected to a different address?
Once your order has been processed or dispatched from our warehouse, we’re unable to make changes to the delivery address. If your parcel is still early in the delivery process, you may be able to request a redirect directly with the courier. We reco
Does CSB have physical stores?
CSB is currently an online-only brand, which means we don’t have permanent retail stores at this stage. For safety and operational reasons, we’re also unable to accommodate visits to our Fulfilment Centre. We do occasionally host exclusive pop-up eve
Why does an item shows as sold out before launch?
You may notice some styles appear as “Sold Out” before the official launch time — this is completely normal. Our website and app will continue to display sold out messaging until stock is released live at launch. For the best shopping experience, we
What should I do if I received the wrong item?
We’re so sorry if you’ve received an incorrect item. Please reach out to our Customer Care team at [email protected] with clear photos of the item you received, along with your order number. Once we’ve reviewed the details, our team will guide you thr
Why is everything showing as sold out?
If all products on our website are appearing as sold out, it’s usually because we’re currently unable to ship to the country or region selected on your account. Product availability is linked to your selected shipping destination, so if we don’t curr