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CSB Help Centre

You may notice some styles appear as &#x201C;Sold Out&#x201D; before the official launch time &#x2014; this is completely normal. Our website and app will continue to display sold out messaging until stock is released live at launch.For the best shopping experience, we recommend refreshing the app or website right at launch time so you can view the latest availability and add your favourites to cart as soon as they go live.&#xA0; <img src="https://attachments.gorgias.help/RdOkb7oZ94m2VXGN/hc/DrQqY7X5kgxL4Wjv/2025061711-dae126c4-9ed1-4cd1-9cb2-1d4aea54385a-6badb007-554f-4b28-8e92-7d318c4426a2.png" style="width: 300px;" class="fr-fic fr-dib">

You may notice some styles appear as “Sold Out” before the official launch time — this is completely normal. Our website and app will continue to display sold out messaging until stock is released live at launch. For the best shopping experience, we

Why does an item shows as sold out before launch?

Order Assistance

CSB Returns Policy

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Will I have to pay return & handling fees?

Return Policy

How do I exchange my CSB items for a different colour or style?

How do I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Exchanges

I didn’t follow the CSB returns process, what should I do?

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

I have accidentally sent a non-CSB item back, what happens now?

Can I use my discount after a return?

Return Processing & Shipping

I don’t have a printer to print my return label, what should I do?

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if I select a refund but my payment card has been canceled?

How do Afterpay/Paypal pay in 4 refunds work?

How do I process a return using the CSB app?

Booking a Return

Returns & Exchanges

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Can I use more than one discount per order?

Do you have any discount codes?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Win a CSB Wardrobe Terms & Conditions

CSB Pilates Giveaway Terms & Conditions

2025 Best Sellers Giveaway Terms & Conditions

Valentines Giveaway Terms & Conditions

IM Leisure Tank Giveaway Terms & Conditions

Win a $1500 CSB Wardrobe Giveaway

Discounts & Promotions

Shipping Locations & Timeframes

New Zealand: Low-Value Goods Levy

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

Do you offer free shipping?

How do I track my order?

What should I do if my tracking says my order has been delivered, but I haven’t received it?

Will I be charged Duties and Taxes on my CSB order?

When will my order ship?

What is your shipping policy?

My parcel was returned to sender, what should I do?

My tracking has not updated and my parcel is delayed?

I ordered via ShopApp and it says my order is still "Ready to ship"?

What should I do if I’ve entered the wrong shipping address?

I think the courier has lost my order, what should I do?

Shipping Disruptions - 2026

Shipping & Delivery

Do my rewards points expire?

My rewards points disappeared, how can I retrieve it?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

How do I join the CSB Rewards program?

How do I check and redeem my rewards points on your website?

Do I get a birthday reward?

What are the benefits of the CSB rewards program?

How do I check and redeem my CSB rewards points on the app?

How much do I have to spend to maintain my rewards level?

How long does it take for points to appear in my rewards account?

Can I transfer my points between different currencies?

How does the referral program work?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

How do I redeem my rewards points on your website?

Rewards & Loyalty

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

Do you sell Gift Cards?

What is the difference between your black leggings/shorts?

What is the Fade fabric?

What is the Serenity fabric?

What is the Activluxe fabric?

What is the Form fabric?

What is the Freedom fabric?

What's the difference between your fabrics?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

What is Rachel Dillon's CSB size/measurements?

What is Isabelle Mathers CSB size/measurements?

What is the length of your leggings?

What crops do you suggest for a larger bust?

Sizing

Product

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

CSB in Miami Pop Up T&C's

Marketing, Collaborations & Events

How do I download the CSB app?

How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

Accounts & Checkout

End of Season Edit FAQs

Why does an item shows as sold out before launch?Updated 14 days ago