Booking a Return
Why can’t I return my item?
Your item may be showing as ineligible for return for one or more of the following reasons:. • Final Sale – The item was purchased as final sale and is not eligible for return.• Hygiene Items – Items such as CSB Socks, Towels, Underwear, KeepCups, an
I removed the tags from my items, can I still return them?
We’re happy to accept returns if the tags have been removed, as long as the tags are still kept and returned within the original garment bags, as our team can reattach these. When sending your return back, we kindly ask that you keep the environment
Why don't you offer return labels to my country?
At this time, CSB is unable to provide prepaid return labels for customers located in certain regions. If your country is not eligible, you can still return your order by following the steps below:. Lodge your return through our Returns Portal as nor
What happens if my card has been cancelled and I’m waiting for a refund?
If your card has been lost, stolen, or cancelled, your refund will still be processed back to the original payment method used for your order. In most cases, if the bank account linked to that card remains open, the funds will still be received and c
I don’t have a printer to print my return label, what should I do?
If you don’t have access to a printer at home, many post offices are able to print your shipping label for you once it has been generated. Simply take a screenshot of your label to your nearest Australia Post Shop or Post Office, and they should be a
Can I return my exchange order?
Yes — all customers are eligible to return their exchange order within 30 days of delivery. To lodge your return, simply visit our Returns Portal and use your new exchange order number to begin the process. Please note, we’re unable to offer exchange
Why does an item show in stock but isn’t available for my exchange?
If you’re seeing an item listed as in stock but it isn’t available to select for an exchange, this is likely due to our stock reserve system. In some cases, items may appear available on the site but are already in limited availability. Because of th
How do I start an exchange?
If you’d like to exchange an item, you can submit your request through our Returns Portal. You can either exchange an item for a different size or colour, or use our Shop Now feature to choose new or different items from our website. To get started,
When Will My Instant Exchange Hold Be Released?
When you book an instant exchange, a pre-authorisation hold is placed on your nominated debit or credit card. The hold is expected to be released once your original return has been received and processed at our warehouse. Please allow up to 10 busine
Why Was I Charged for My Instant Exchange?
When you book an instant exchange, your replacement order is processed straight away, allowing you to receive your replacement without waiting for your original items to arrive at our warehouse. A pre-authorisation hold is placed on your nominated de
How Long Does an Instant Exchange Take?
Your replacement order is processed as soon as your instant exchange booking is confirmed. It will then be shipped using our standard delivery service, with delivery times depending on your location. Once your original return reaches our warehouse, o