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Exchanges

How do I exchange my CSB items for a different colour or style?

All customers* are eligible to return their unworn CSB items for a one-time exchange within 30 days of delivery. Follow the steps below to exchange your items:. Log your return via the return portal here. Select the items you are returning and the re

How do I return my exchange order?

All customers are eligible to return their exchange order within 30 days of delivery. To return your exchange order:. Visit our returns portal here and use your new exchange order number to initiate the return. For more details, refer to our return p

Why does an item show in stock but isn’t available for my exchange?

If you're seeing an item listed as available but not for exchange, it's likely due to our reserve system. This means the item is low in stock, and we cannot hold it specifically for exchanges. In this case, you'll need to return the item for store cr